Customer service numbers are up almost across the board despite hotel amenities and staff cuts.
Times are tough in the hospitality industry, but even with hotel amenities and staff cuts, most are getting higher customer service marks.
The newly released survey by J.D. Power and Associates showed most hotels in the U.S. did better in satisfying guest needs from June 2008 to May 2009. We’d like to propose three major reasons for this improvement.
First, hospitality jobs are becoming scarce…
