You have their full attention – but that’s a good thing. (Source: markjhandel)
1) Free in room Wi-Fi
I’m still amazed at the mid- and upper-level hotels that continue to not offer or, even worse, charge their guests for Wi-Fi. In the very least, hotels should offer free Wi-Fi in a quiet area where guests can go to conduct business, away from the bar. Hotelchatter.com does a thorough study each year and compiles a quick reference chart. If your…