FAQs - Frequently Asked Questions | Uberoom
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Questions
Q: What if I don't have a reservation yet?
A: You can still order a package. In the checkout, just enter "no reservation" in hotel fields. Then get a hotel from Uberoom or any other source, and reply to your Order Confirmation Email with the hotel name and confirmation number.
Q: Do I call my hotel?
A: Nope. All you have to do is order and we handle everything else.
Q: Which hotels, B&Bs, or VRBOs can I get decorated?
A: Yours! Any one in the U.S.! Your card is not charged until set-up is confirmed.
Q: What if I change my mind?
A: You can save $25.00 and set it up yourself, change your reservation, or cancel your order.
Q: Do we get to keep everything?
A: Yes. Everything is yours to keep.
Q: Can we order last minute?
A: Order early and get free shipping!
Q: Can I surprise a loved one?
A: Yes! Even if a reservation is in someone else's name, we make sure everyone keeps it a surprise.
Q: Do I get a contact at my hotel, B&B, or vacation rental?
A: Yes. We give you a contact in case you have any last minute changes.

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Most Popular
1.Create Your Own Romantic Room
2.Personalized Card
3.The Cupid
4.Silk Rose Petals - Red
5.Candles and Votives - 12
Sale + Specials
Colombian Rose Petals - Red
Colombian Rose Petals - Red
 $29.95  $23.96 

Frequently Asked Questions

Hotel and B&B Reservations

Hotel and B&B Reservations, Cancellation Policies, Multiple Reservations, and more...

Flowers

Rose Petals, Linen Staining, Real Versus Freeze Dried, Working With ProFlowers, and more...

Alcohol

State Restrictions, Shipping Alcohol, How We Respond to Requests from Underage Customers, and more...

Licensed Products

Bottle Opener Availability, Major Sport Team Logos, and more...

Shipping

Free Shipping, When Your Package Will Arrive, Shipping Chocolates During the Summer, and more...

How It Works

When Your Room Is Set-Up, What Time is the Room Set-Up, Changing Set-Up Times, Who Decorates the Room, Candles in Hotels, and more...

Candles

How to get a release for real candles, Why we default to flicker candles, and more...