Q: What if I don't have a reservation yet? A: You can still order a package. In the checkout, just enter "no reservation" in hotel fields. Then get a hotel from Uberoom or any other source, and reply to your Order Confirmation Email with the hotel name and confirmation number. Q: Do I call my hotel? A: Nope. All you have to do is order and we handle everything else. Q: Which hotels, B&Bs, or VRBOs can I get decorated? A: Yours! Any one in the U.S.! Your card is not charged until set-up is confirmed. Q: What if I change my mind? A: You can save $25.00 and set it up yourself, change your reservation, or cancel your order. Q: Do we get to keep everything? A: Yes. Everything is yours to keep. Q: Can we order last minute? A: Order early and get free shipping! Q: Can I surprise a loved one? A: Yes! Even if a reservation is in someone else's name, we make sure everyone keeps it a surprise. Q: Do I get a contact at my hotel, B&B, or vacation rental? A: Yes. We give you a contact in case you have any last minute changes. more...
Do you use real rose petals? Yes. We use the best wedding-table quality freeze dried rose petals from Columbia or Ecuador. The petals are re-hydrated before each Überoom is sent out, so they look and feel like they've just been pulled off the flower but will not stain under normal use conditions.
What are freeze dried rose petals? Our vendors start by working with importers to bring in the best roses available from Colombia and Ecuador. They then cut and hold the roses until they open just right. Once they are ready, they pull the petals off one by one, separating the imperfect petals from the premium ones. The petals are then cooled and loaded into a freeze drier.
The rose petals typically spend about 2 weeks in a freeze drier. They are first frozen to about -20 degrees Fahrenheit, then a vacuum pump draws all the air out of the chamber to a very low pressure. This extreme condition allows the water contained within the petals to pass directly from a solid (ice) to a gas (water vapor), a process called sublimation. Since they bypass the liquid stage of water, the petal can remain in the shape it is frozen in without shriveling or decomposing. The temperature is gradually increased to about room temperature over two weeks, allowing all of the water contained within the petals to be removed.
Freeze dried petals can then last for several months if stored correctly, instead of a few hours like petals right off the rose. The freeze dried petals are re-hydrated before each shipment, bringing you beautiful and soft petals to enjoy. They won't stain like fresh petals, and have the soft feel just like a real petal without having to resort to the unromantic alternative of silk "petals".
Do freeze-dried rose petals stain? No. We use freeze-dried rose petals for that very reason. However, if you wet the petals, there is a possibility of staining. Using both a top cover-sheet and freeze-dried rose petals ensures that your comforter and sheets beneath will not be damaged. Fresh petals are much more prone to staining, which is why many wedding locations do not allow fresh petals. Nevertheless, we do request that our customers release Überoom from responsibility of any damages resulting from rose petal staining.
Why do you affiliate with ProFlowers®? Shipping all perishable items is a delicate process. When it comes to shipping the best quality flowers, the people at ProFlowers® are experts. No one else comes close to mastering the expertise and customer service needed to ensure the most beautiful flowers are delivered on time. They continuously rank first in customer satisfaction and in our experience, our customers couldn't be happier.