Q: What if I don't have a reservation yet? A: You can still order a package. In the checkout, just enter "no reservation" in hotel fields. Then get a hotel from Uberoom or any other source, and reply to your Order Confirmation Email with the hotel name and confirmation number. Q: Do I call my hotel? A: Nope. All you have to do is order and we handle everything else. Q: Which hotels, B&Bs, or VRBOs can I get decorated? A: Yours! Any one in the U.S.! Your card is not charged until set-up is confirmed. Q: What if I change my mind? A: You can save $25.00 and set it up yourself, change your reservation, or cancel your order. Q: Do we get to keep everything? A: Yes. Everything is yours to keep. Q: Can we order last minute? A: Order early and get free shipping! Q: Can I surprise a loved one? A: Yes! Even if a reservation is in someone else's name, we make sure everyone keeps it a surprise. Q: Do I get a contact at my hotel, B&B, or vacation rental? A: Yes. We give you a contact in case you have any last minute changes. more...
Do you ship chocolates during the summer? We do not ship chocolate during summer months. Because we sell the highest quality Godiva chocolates, they can melt in summer temperatures. Chocolates are replaced with delicious shortbread cookies.
How much is shipping? All shipping is FREE for orders over $75.00! However, order early to avoid any rush charges.
Because we guide staff over the phone at hotels and B&Bs to decorate your room from start to finish, Überoom employees need to confirm each location's willingness to set-up your room. But don't worry, over 99% of the Überooms ordered at hotels, B&Bs, and condos agree to set-up the room while we guide them over the phone every step of the way. Überooms reserved by credit card are not charged until the hotel agrees to work with us and set-up your room. Order early to avoid any rush fees, according to this schedule:
When do you recommend packages arrive? We always plan for packages to arrive the day before they are set-up. Especially when we work with staff at a hotel, B&B, or vacation rental, all contents are shipped to arrive the day before, just to avoid the small possibility of a shipping delay. Packages come with easy to follow directions (available in multiple languages) designed so they can be set-up by housekeeping or room-service.