FAQs - Frequently Asked Questions | Uberoom
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Q: What if I don't have a reservation yet?
A: You can still order a package. In the checkout, just enter "no reservation" in hotel fields. Then get a hotel from Uberoom or any other source, and reply to your Order Confirmation Email with the hotel name and confirmation number.
Q: Do I call my hotel?
A: Nope. All you have to do is order and we handle everything else.
Q: Which hotels, B&Bs, or VRBOs can I get decorated?
A: Yours! Any one in the U.S.! Your card is not charged until set-up is confirmed.
Q: What if I change my mind?
A: You can save $25.00 and set it up yourself, change your reservation, or cancel your order.
Q: Do we get to keep everything?
A: Yes. Everything is yours to keep.
Q: Can we order last minute?
A: Order early and get free shipping!
Q: Can I surprise a loved one?
A: Yes! Even if a reservation is in someone else's name, we make sure everyone keeps it a surprise.
Q: Do I get a contact at my hotel, B&B, or vacation rental?
A: Yes. We give you a contact in case you have any last minute changes.

Most Popular
1.Create Your Own Romantic Room
2.Personalized Card
3.The Cupid
4.Silk Rose Petals - Red
5.Candles and Votives - 12
Sale + Specials
The Getaway
The Getaway
 $224.95  $209.95 


How to get a release for real candles, Why we default to flicker candles, and more...

  1. Can you use wax candles at a hotel room, B&B, or vacation rental?
  2. What is the battery life of real-flicker LED candles?

  1. Can you use wax candles at a hotel room, B&B, or vacation rental?
    Yes, but only with this release form signed by the appropriate property owner or manager.  We use battery-powered flicker candles placed in a frosted votive holder.  Real candles are a fire hazard and are currently not offered.  We will offer them with a release form upon request.  For customers setting-up their own package at a private residence, their is no need for a release form.  For deliveries with real wax candles to hotels, bed & breakfasts, or vacation rentals, we will require the manager or owner to sign-off their approval and release Überoom from any responsibility.  After it is signed, you can email or fax the form to us. Forms will be kept on file and real candles will be offered at the same location if management has already released Überoom from responsibility.

    Real-flicker candles provide the exact same effect as real wax candles.  Real-flicker candles battery life is 72 hours, whereas wax tea lights last 4 hours.

  2. What is the battery life of real-flicker LED candles?
    72 hours